Project management

Define tasks with responsibilities, deadlines, and priorities. Assign roles and maintain an overview of participants' contributions. Track status and time spent. Organize work in sprints and visualize it with a Gantt chart. The calendar view provides an easy overall overview of tasks, durations, and deadlines.

Request management

Receive requests via email or helpdesk frontend from customers. Assign to responsible parties, prioritize, support SLA, communicate with customers, attach files, and much more.

Documentation

Create articles with categories, versioning, logging, and searchability. Easily manage documentation, contracts, and much more. With expiration dates and responsible parties, knowledge is kept updated and relevant.

Orders

Create order forms to streamline the handling of initial deliveries. With integration to CMDB, you can easily manage processes such as expanding RAM on a server by ensuring live data lookups. Additionally, forms allow you to define exactly which information to collect and process in the workflow, improving accuracy and control.

Change management

Keep track of the changes being made. Better management of rollback plans and proper registration of changes and related links enable you to track at the business service level which changes have impacted what.

Passwords

Register and share passwords across teams. Group management ensures you can track who can and cannot access passwords.

CMDB

Register all assets in a unified database. Do it manually or schedule daily synchronization of your assets from CSV or JSON sources.

Slack Integration

Notify in Slack when new tickets arrive or when users create items in the system.

API support

Practicle has an API feature that allows you to exchange data between Practicle and other systems.

Relations

Relations between articles, tickets, CMDB assets, and changes create a complete overview of dependencies and connections within the system. They make it easy to understand how different elements influence each other and ensure efficient handling of complex processes. Relations enhance collaboration between teams and provide a structured approach to analyzing, planning, and making informed decisions.

Logging

Change logging provides full traceability and transparency, making it easy to identify who did what and when. It strengthens compliance, speeds up troubleshooting, and ensures the system's history is always intact. Logging is an indispensable part of process management, as it creates a reliable record of all actions and changes, reducing the risk of errors and misunderstandings.

Module-based

Practicle is module-based and consists of a wide range of preconfigured modules. The modules support many workflows by default. If you have a specific process you wish to support, you can set up your own module.

Technology

Practicle is developed using a modern Bootstrap 5 HTML design template and utilizes PHP as the backend and JavaScript for the frontend. The system ensures data integrity through transaction-based updates and parameterized queries that protect against SQL injection. With a group- and role-based access structure, Practicle generally requires valid sessions and the necessary permissions to access data and functions.

Sweco

Used by Sweco Denmark (DDF) for managing CMDB, Documentation, Request, and Change management processes.




Used by Onlinerapport for managing inquiries.

KP VAGT

Used by KP-Vagt for managing inquiries and CMDB.

Hosted solution

190 DKK/month

The price is per 20 employees

  • Helpdesk system (ITIL Compliant)
  • Task management
  • Project management
  • Document management
  • Device management
  • Password management
  • Forms generator
  • Get the latest features automatically

  • Pay as you go

  • 2 DKK per GB file storage
  • 2 DKK per 100 MB Database

Order
Feature development

450 DKK/hour

  • Request a new feature, receive a quote, and accept the price if it meets your expectations - delivery will be made at the agreed price.
  • Features will always be developed as general solutions available to all customers. However, they may be implemented as optional add-ons or exclusions.

Help and guiding

290 DKK/hour

  • This is the hourly rate for assistance, guidance, and consultancy support for setting up and configuring the system.

Practicle

v/Claus Jørgensen

Snerlehaven 1
2630 Tåstrup,
Danmark

CVR: 27353606

Contact form