Improved: Map-based functionality for drawing zones has been added to the inspection module to assist with assigning businesses to zones.

Improved: Numerous UI/UX optimizations and enhancements, along with general bug fixes.

Improved: The inspection module has seen significant UI/UX improvements.

Improved: Major improvements to the supervision module's UI/UX. Significantly better settings pages. The status model has been optimized, and an "orphan" issue in the supervision generator has been fixed.

Improved: Many bug fixes and numerous general improvements.

Improved: Audit log improved regarding task cloning, etc.
Improved: Image viewer optimized.
Improved: Handling of unsaved changes improved.
Improved: Insufficient contrast on module labels.
Improved: Relationship errors addressed.
Improved: PDF and printing improved.
Improved: Issue with task-locking modal resolved.
Improved: General UI fixes and optimizations.
Improved: Automation engine improved.
Improved: Timestamp errors fixed in various locations.
Improved: Workflow engine improved and bugs fixed.

Improved: General bug fixes

Improved: General bug fixes

Improved: General bug fixes

Improved: General bug fixes

Improved: The supervision module has been significantly enhanced with activity and management dashboards, among many other improvements to the mobile app as well.

Fixed: Session timeout now logs the user out when the idle-time limit is exceeded — background polling no longer keeps the session alive, and the cookie is cleared on logout.
Fixed: The system log is no longer flooded with repeated getUserId() messages and complete user objects.
Fixed: Creating a news category with the same name as a deleted category now returns a clear validation error or restores the category instead of causing an HTTP 500 error.
Fixed: News articles can now be created when “Produced on behalf of” is set to “Select author”. An empty value is no longer sent to an integer field.
Fixed: News category names exceeding the maximum length are rejected with validation (maximum 255 characters) instead of causing a database error.
Fixed: Company avatars are now displayed in the company information popup instead of showing initials only.
Fixed: Workflows no longer display “Unknown module”. Obsolete module relations are removed.
Fixed: The HR quick filter in Workflow Administration now displays matching HR processes.
Fixed: Workflows can now be deleted by administrators. The “System” badge and deletion restriction have been removed.
Fixed: Rebuilding the template schema now clears workflow module associations, preventing new tenants from inheriting obsolete module UUIDs.
Fixed: The icon picker in workflow editing now opens in front of the popup and can be used correctly.
Fixed: Sorting arrows on workflow steps now actually change the order instead of only displaying a success message.
Fixed: Unsaved changes in System Settings now trigger a warning before leaving the page.
Fixed: Teams can now be created without a company. Company association is optional when creating and editing teams.
Fixed: The Create Team popup no longer contains a large empty area below the fields.
Fixed: CSV export of users now handles Danish characters correctly and removes HTML from text fields.
Fixed: Email content and workflow category badges are now clearly visible and properly styled in dark theme.

Added: Custom workflow categories — create and customize categories and assign workflows to them.
Added: New “Administrative actions” system log category showing who performed an action, when it occurred, and the before/after values.

Improved: Vision progress is no longer entered manually. It is calculated automatically from mission progress and displayed as a progress bar with a percentage. Values above 100% can no longer be saved.

Fixed: System log “Clear” no longer deletes all logs; it only clears filters. Old logs are removed via a confirmed retention action.
Fixed: System log time filters no longer fail when the Playwright log table is missing.
Fixed: Creating or editing a data source no longer floods “Network Error” toasts or resets the form while typing.
Fixed: Pausing outgoing mail now shows Paused instead of staying Active.
Fixed: “Resend failed” in the mail queue actually requeues failed emails, including those at max retries, and only shows success when something was requeued.
Improved: System settings now use the categorized view only. The legacy List view and tip text have been removed.

Improved: Help text for bulk editing has been clarified, making it easier to understand which fields will be changed or cleared.
Improved: CSV export now provides cleaner output from rich-text fields and more robust handling of special characters, quotation marks and line breaks.
Improved: Periodic reviews now have a simpler completion flow. Reviews can be saved while in progress and completed using "Complete and lock" when the result is final.
Improved: Search and filters for module tasks are enabled only when tasks are available to search or filter.

Fixed: Module tasks can now be left unassigned, and an existing assignee can be removed without errors.

Improved: Bug fixes found in regards to build of certain playwright tests.

Added: Ticket Management has been expanded with a new operational dashboard, working views and improved ticket handling. Knowledge is now integrated directly into the ticket process with search for relevant knowledge and Known Errors, including the ability to create new knowledge from a resolution.
Added: Problem Management has been expanded with a new dashboard and working views for managing problems, root causes, workarounds, permanent resolutions and Known Errors. Problems now support tasks and subtasks for corrective actions together with Knowledge integration and Practicle Universal Relations.
Added: Request Management has been expanded with a new operational dashboard and working views for own, team, unassigned and older requests, as well as requests requiring attention or approval.
Added: New Service Catalog for Request Management. Published request forms can now be exposed as orderable services with category, icon, tags, description and expected delivery time.
Added: The Service Catalog supports Workspace, Helpdesk Portal and Collaboration Portal and uses the existing Request processes, workflows, approvals, SLA, automation, webhooks and audit when orders are submitted.

Improved: Form Designer has been redesigned with a significantly more compact and structured interface for managing form fields, module associations, Service Catalog configuration, relations and versioning.
Improved: Status models, fields and operational workflows for Tickets, Problems and Requests have been reviewed and simplified to provide more consistent management processes across Practicle.
Improved: Practicle management modules now make greater use of shared platform capabilities such as Knowledge, tasks, relations, workflows, approvals and automation instead of introducing module-specific parallel solutions.

Improved: The project sub-task navigation bar is now horizontally scrollable, and full-screen toggling is now supported for elements such as Calendar, Kanban, and Gantt.
Improved: Various package updates.
Improved: The Gantt chart has been switched to a new open-source package that works on mobile and is fully compliant with the latest React framework.
Improved: The graphical relationship view has been significantly enhanced and integrated into the new relationship manager.
Improved: CMDB administration UX.
Improved: Universal relationships.
Improved: General UI/UX improvements.

Improved: Automation engine improved.
Improved: Gantt feature updated to a newer version.
Improved: PDF export now supports flow chart rendering.
Improved: PDF export download bug fixed.

Added: New Automation Engine with WHEN / IF / THEN, enabling process automation across Practicle using triggers, conditions and actions such as field updates, status changes, related records, email, notifications, comments, webhooks, REST API calls, approvals and AI prompts.

Added: The Automation Engine supports workflow lifecycle triggers for workflow started, workflow step started, workflow step completed and workflow completed. Automations can target specific workflows and steps and can be created directly from the Workflow Designer.

Added: New Module Actions framework for the Automation Engine, allowing installed Practicle packages to register specialized actions and extend automations with domain-specific functionality.

Added: The Rich Text Editor now supports Mermaid flowcharts, allowing process diagrams, workflows and technical diagrams to be embedded and displayed directly in Practicle.

Fixed: Templates now work correctly again for module entities and can be used as expected when creating and working with records in modules.

Added: Change Management has been expanded with improved change handling, allowing changes to be planned, structured and tracked more consistently throughout their lifecycle. The enhancements provide a stronger foundation for change processes and further integration with Practicle workflows and approvals.

Added: Project functionality has been expanded with new capabilities for structuring and managing projects and their related activities directly in Practicle.

Improved: Marketplace and Package Admin have been optimized with a simpler and more consistent flow for viewing, installing and managing packages. Marketplace data and installed packages are now handled more consistently, making it clearer which features are available and installed.

Improved: The Marketplace integration has been hardened and optimized with a range of smaller UI, data and stability improvements, providing a more cohesive experience between Marketplace and Package Admin.

Added: Butler 2.0 with a new catalog and capability architecture, giving Butler a significantly better understanding of the current context, installed modules, fields, tasks, CMDB and relations.
Added: New Discovery / Research layer for Butler, allowing the assistant to investigate and correlate information across relevant Practicle data. Butler can search entities and CMDB, read relevant content and follow relations as evidence for its proposals.
Added: Butler now supports more advanced multi-step workflows with controlled context retrieval, research and capability composition. Changes are still presented as proposals that require user approval before Practicle performs them.
Added: Extended Butler support for module design, including dynamic fields, field types, layout, search, filtering, status codes and module capabilities.

Improved: Following an in-depth audit, field-based access control (Field RBAC) is now consistently enforced across Practicle. Protected fields are respected throughout views, forms, search, filters, exports, APIs and Butler.
Improved: The search and filtering layer has been hardened so that searches and results consistently respect the user's effective RBAC and therefore only expose data the user is actually permitted to access.
Improved: Password fields are now hard-gated as specially protected fields and can never participate in search or search-derived results. This protection is enforced centrally and cannot be overridden through configuration in the module designer.
Improved: Butler 2.0 uses the same access model as the rest of Practicle and only works with information that the current user is permitted to access.

Added: Collaboration Portal for external partners.
Added: Platform packages in Package Admin — Practicle AI, Integrations, and Identity & SSO (coming soon).
Added: Price and version number for marketplace packages + "Update available" notification when the installed version differs.
Added: Foundation pricing on practicle.dk (replacing Core/Pro/Enterprise).

Improved: License management restructured to use Foundation + seats + packages as the source of truth (entitlements synced from subscription).
Improved: TipTap/permanent-image now uses the active apiUrl (no longer uses the static production API in the dev environment).
Improved: Package Admin UI (compact platform layout) + various bug fixes and linting cleanup.

Added: New generic Approvals platform capability. Modules can now be configured with advanced approval processes (such as CAB, QA or document approvals) supporting multiple approval workflows per module, flexible approvers (users, teams, roles and dynamic resolvers), quorum rules, automatic entity locking, status triggers and automatic status transitions for approvals, rejections and change requests.

Added: Advanced approvals now support electronic signatures (password or MFA), version-aware approvals, mandatory approval reasons, automatic version creation when modifying previously approved entities, and secure locked approval workflows for document management, compliance and regulated industries.

Improved: New Approval Workspace integrated directly into entities, allowing users to submit, approve, reject, request changes, electronically sign and manage locked entities throughout the approval lifecycle.

Improved: Module Administration now provides complete configuration of approval policies, approvers, quorum rules, status mappings and advanced approval settings.

Small fix

Added: New view – you can now easily switch between detail view and table view for modules. Table view is useful for case reviews and a general overview, while detail view is ideal for day-to-day case work.