Practicle

Frequently Asked Questions (FAQ)

1. What is Practicle?

Practicle is a Danish-developed ITSM and management system that brings together support, CMDB, documentation, change management, password management, project management, inspections and compliance in one platform.

2. Who can use Practicle?

Alle typer organisationer – fra små enkeltmands virksomheder til kommuner og IT-afdelinger – kan bruge Practicle. Systemet er fleksibelt og skalerbart.

3. Do I need to be a technical expert to use Practicle?

No. Practicle is designed with a focus on usability. Technicians, managers, and non-technical users can all use the system effectively.

4. What does Practicle cost?

Cloud/SaaS bygger på Practicle Foundation (299 kr./md. pr. virksomhed), Workspace-brugere (49 kr.), Collaboration-brugere (29 kr.) og Marketplace-packages, som I selv installerer. Portalbrugere er gratis. Første 50 GB lager er inkluderet; derefter 39 kr./md. pr. ekstra 50 GB. Se aktuelle priser på prissiden.

5. Can Practicle be installed locally?

Yes. Practicle can be delivered as a paid On-Premises special installation in your own environment. It is not part of the standard SaaS subscription and is agreed separately. Contact us and we will prepare a quote.

6. How do I log in to Practicle?

You log in with a username and password. Two-factor authentication can be enabled. LDAP is also supported.

7. How do permissions and roles work?

Access is controlled via user groups which can be assigned roles. Users can be assigned to groups and roles. You can control access down to module and field level.

8. What is the licensing model?

Foundation is the organisation base licence. Workspace and Collaboration are seat-based access levels, while Portal is unlimited and included. Packages are installed via Marketplace. See current prices on our pricing page.

9. Is Practicle suitable for IT documentation and CMDB?

Yes. With the documentation module, you can create searchable articles for yourself, everyone, or only your team. You can also register equipment, relationships, software, contracts, etc., and link them to an article. Everything includes logging, history, and relevant filters.

10. Does Practicle support compliance and frameworks such as NIS2?

Yes. With Practicle Compliance you can install Compliance Packs (e.g. NIS2), manage frameworks, requirements and controls, track coverage in Command Center and run periodic reviews with evidence. AI can help with gap insights and translation of pack content.

11. Is Practicle GDPR compliant?

Yes. Practicle is built according to privacy-by-design principles with role-based access control (RBAC), event logging, strong encryption and separated databases. For our SaaS customers we provide a standard Data Processing Agreement (DPA) that ensures full compliance with GDPR art. 28, and all processing takes place within the EU (Germany). For an On-Premises special installation the DPA does not apply as a starting point, because we do not have access to your database — only if you expressly request technical assistance that involves access to personal data.

12. How do I get support?

If you have a support agreement, you can contact us by email or directly through the system.

13. Can Practicle integrate with other systems?

Yes. Practicle has a REST API and supports integration with AD and Slack.

14. Can Practicle be customized?

Yes, the system is modular and supports custom fields, workflows, and integrations.

15. How is Practicle updated?

For SaaS, updates are applied automatically. For an On-Premises special installation, updates follow the separate installation agreement.

16. How secure is Practicle and where is data stored?

Security is a top priority. For SaaS, Practicle is hosted in ISO/IEC 27001-certified data centres in Germany (EU) with full encryption (in transit and at rest), redundancy and automated backup routines. For an On-Premises special installation the solution runs within your own secured network, where you control server operations and storage.